Ticket triage and prioritisation
Support requests are sorted by urgency and assigned.
Benefit: Urgent cases handled first.
Customer support
Handle repetitive requests. Keep your team for the cases that matter.
Common questions are answered from your approved information. Everything else goes to the right person.
A customer asks a question
Illustrative exampleQuestion received
“Where is my order?”
Lookup
In your approved information
Reply
When the answer is clear
- Human step
Hand-off to an agent
Otherwise, with context
What we can automate
Automatic order-status replies
Customers get their order status without waiting for support.
Benefit: Fewer repetitive questions.
Support assistant grounded in the knowledge base
Customer replies are drafted from your own documentation.
Benefit: Faster, more consistent answers.
What you gain
Less waiting
Simple questions get a first answer sooner.
Clear priorities
Urgent cases come first.
Team freed up
Your agents keep time for delicate cases.
You stay in control
- An answer without a reliable source is never sent — it is escalated
- Refunds and goodwill gestures stay under approval
- Every automated reply is logged and reviewable
Works with your tools
- Gmail
- Outlook
- Slack
- Teams
- Notion
- Airtable
- Shopify
What's possible depends on your tools and the access available.
Examples by industry
Frequently asked questions
What happens when the assistant does not know the answer?
It does not guess. The request goes to your team with the context already gathered.
A process you'd like to move forward?
Tell us about it: we'll look at what can be automated for you.