Support assistant grounded in the knowledge base
Customer replies are drafted from your own documentation.
Faster, more consistent answers.
See the exampleSaaS
Automation for SaaS companies
Absorb support volume, speed up onboarding and surface product signals without manual work.
Ticket received
Classification and priority
Documented answer
Tier-2 escalation when needed
Feedback consolidated for product
What we can automate
Answer users
First-line support grounded in documentation. Assisted knowledge-base maintenance.
Route requests
Ticket triage and routing. Routing requests to the product team.
Support adoption
Usage-triggered onboarding sequences. Disengagement signal detection.
Explore the examples
Ticket triage and prioritisation
Support requests are sorted by urgency and assigned.
Urgent cases handled first.
See the exampleGuided client onboarding
Every new client gets the same start-up steps, nothing missed.
A faster start.
See the exampleDisengagement signal detection
Customers using your service less are flagged in time.
Time to act before they cancel.
See the example
What you gain
Ticket volume absorbed without immediate hiring
Shorter first-response time
More consistent onboarding
Usable user feedback
You stay in control
- Support answers must cite a documented source
- Customer-data access stays role-limited
- Product commitments are never announced automatically
Works with your tools
- Slack
- Notion
- Airtable
- Stripe
- Gmail
- HubSpot
- OpenAI
- Claude
What's possible depends on your tools and the access available.
Going further
More possibilities for your business (3)
- Account and thread summaries for your teams
- Centralising and classifying user feedback
- Support and adoption reporting
Common problems
- Support grows faster than the team
- The knowledge base is never up to date
- Tickets are not routed to the right level
- Onboarding depends on manual emails
- Disengagement signals are spotted too late
How to measure progress
To measure for your business, not guaranteed results.
- First-line resolution rate
- First-response time
- Activation rate after signup
- Volume of classified feedback
Frequently asked questions
How do you avoid wrong answers?
The assistant answers only from your sources and escalates when it has no reliable answer.
A process you'd like to move forward?
Tell us about it: we'll look at what can be automated for you.