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E-commerce

Automation for e-commerce

Answer order questions faster. Simplify returns. Keep stock up to date across your tools.

Analyse my businessSee solutions for this industry
E-commerceIllustrative example

  1. Customer question received

  2. Order identified

  3. Status checked

  4. Reply sent

  5. Escalation on complaints

What we can automate

  • Track orders

    Automatic order-status replies. Guided, tracked returns flow.

  • Answer customers

    First-line support on common questions. Ticket triage and prioritisation.

  • Enrich the catalogue

    Product page preparation and catalogue enrichment. Collecting and processing customer reviews.

Explore the examples

  • Automatic order-status replies

    Customers get their order status without waiting for support.

    Fewer repetitive questions.

    See the example

  • Guided returns flow

    Return requests are guided step by step through to refund.

    Returns handled faster.

    See the example

  • Ticket triage and prioritisation

    Support requests are sorted by urgency and assigned.

    Urgent cases handled first.

    See the example

  • Abandoned-cart follow-ups

    Shoppers who leave their cart get a personal reminder.

    Carts followed up without manual campaigns.

    See the example

What you gain

  • Fewer tickets handled manually

  • Answers to common questions, even out of hours

  • Faster, better-tracked returns

  • Easier catalogue upkeep

You stay in control

  • Refunds and goodwill gestures stay under approval
  • Payment data never travels outside the intended tools
  • Complaints are escalated, not handled automatically

Works with your tools

  • Shopify
  • WooCommerce
  • Stripe
  • Gmail
  • Slack
  • Google Sheets
  • Airtable
  • Zapier

What's possible depends on your tools and the access available.

Going further

More possibilities for your business (5)
  • Abandoned-cart follow-ups
  • Customer segmentation for campaigns
  • Stock alerts and replenishment
  • Sync with your logistics provider
  • Sales, returns and service reporting
Common problems
  • Support repeats the same delivery answers
  • Returns need several manual exchanges
  • Tickets are not prioritised
  • Product pages take a long time to prepare
  • Stock and logistics fall out of sync
How to measure progress

To measure for your business, not guaranteed results.

  • Share of tickets resolved without intervention
  • Return processing time
  • Cart recovery rate
  • Stock discrepancies detected

Frequently asked questions

Does this work with multiple stores?

Yes. Several stores or markets can share the same circuit with distinct rules.

A process you'd like to move forward?

Tell us about it: we'll look at what can be automated for you.

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