Support assistant grounded in the knowledge base
Customer replies are drafted from your own documentation.
Benefit: Faster, more consistent answers.
AI agents & assistants
An assistant that finds information and acts within set limits.
It answers from your approved sources and shows where the information comes from. Beyond its limits, it hands over.
A colleague asks a question
Illustrative exampleQuestion
“What is the procedure?”
Search
In approved sources
Referenced answer
With the source cited
- Human step
Action or hand-off
Within limits, otherwise a person
What we can automate
Internal document assistant
Your teams find answers in your internal documents.
Benefit: Fewer interruptions.
Meeting notes and follow-up tasks
After each meeting, notes and tasks are drafted for you.
Benefit: Decisions that actually get followed up.
Variations for your business
What you gain
Information found
No need to dig through several folders.
Verifiable answers
Every answer shows its source.
Defined limits
It only acts where you allow it.
You stay in control
- Explicitly defined scope of authorised actions
- Least-privilege access, secrets stored server-side
- Full logging of answers and actions
Works with your tools
- OpenAI
- Claude
- Gemini
- Notion
- Airtable
- Slack
- Teams
- n8n
What's possible depends on your tools and the access available.
Examples by industry
Frequently asked questions
Can an AI agent be wrong?
Yes, which is why scope is limited, sources are cited, sensitive actions are approved and everything is logged.
A process you'd like to move forward?
Tell us about it: we'll look at what can be automated for you.